Outage in Central 1

INC213718 - outgoing\incoming wires incident

Resolved Minor

December 08, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Central 1 has become aware of a wire incident affecting the processing of both outgoing and incoming wires. Wires are not going out or coming in through the SWIFT network. IBM and Central 1’s technical teams are working diligently to resolve the incident. An update will be provided at 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments Central 1 Wire Transfers

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/08/2025 09:52PM

Inbound and outbound wires are now processing through the SWIFT gateway.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING about 2 months ago - at 12/08/2025 09:12PM

Central 1 has become aware of a wire incident affecting the processing of both outgoing and incoming wires. Wires are not going out or coming in through the SWIFT network.

IBM and Central 1’s technical teams are working diligently to resolve the incident.

An update will be provided at 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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