Outage in Central 1

INC213881 :: Managedirect Reports - Availability Statistics

Resolved Minor

December 11, 2025 - Started about 2 months ago - Lasted about 21 hours
Official incident page

Incident Report

We have identified that the ManageDirect Daily Availability reports for Forge/MemberDirect were not delivered between October 20 and November 30, 2025. Our team is in the process of regenerating these reports, and this work will be completed by December 12, 2025. Thank you for your patience and understanding as we work to resolve this matter. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/12/2025 06:10PM

This incident has been resolved, and all outstanding reports were delivered overnight. if your organization is still missing any of our ManageDirect reports, please contact us for further assistance.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING about 2 months ago - at 12/11/2025 08:54PM

We have identified that the ManageDirect Daily Availability reports for Forge/MemberDirect were not delivered between October 20 and November 30, 2025.
Our team is in the process of regenerating these reports, and this work will be completed by December 12, 2025.
Thank you for your patience and understanding as we work to resolve this matter.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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