Outage in Central 1

INC213584 – PS-AFT File Upload Issues

Resolved Minor
December 05, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Central 1 is currently investigating an issue affecting PaymentStream AFT where some clients are unable to complete file uploads. Users can access the File Upload page, but the upload does not progress to the confirmation step. We are engaging additional technical resources to restore normal service as quickly as possible. At this time, there are no workarounds available. Next update: We will provide the next update by 6 p.m. PT (9 p.m. ET) or sooner if more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/06/2025 01:20AM

Our teams have completed their investigation into the earlier issue where some clients were unable to progress PS-AFT file uploads to the confirmation step. All impacted files have now been successfully processed, and the service is operating normally.

If you continue to experience any upload issues, please contact us at Support@central1.com or 1.888.889.7878.

INVESTIGATING about 1 month ago - at 12/06/2025 12:22AM

Central 1 is currently investigating an issue affecting PaymentStream AFT where some clients are unable to complete file uploads. Users can access the File Upload page, but the upload does not progress to the confirmation step.

We are engaging additional technical resources to restore normal service as quickly as possible. At this time, there are no workarounds available.

Next update: We will provide the next update by 6 p.m. PT (9 p.m. ET) or sooner if more information becomes available.

Central 1 - Support@central1.com - 1.888.889.7878

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