Outage in Cloudways

Connectivity Issue - Vultr (Multiple Regions)

Resolved Major
May 30, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

Incident Report

We have identified networking issues occurring in mutiple regions of our upstream provider, Vultr. They are currently investigating the matter, and we will provide further updates as soon as more information becomes available. We sincerely apologize for any inconvenience caused by this situation.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/01/2023 06:23AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/31/2023 04:43PM

We have worked with the Vultr team to implement a temporary solution for the current issue. If your server is offline, kindly reboot it to restore it back online. If the problem persists, please do not hesitate to reach out to our support team for further assistance. We will provide an update once the issue has been permanently resolve by Vultr team.

We sincerely apologize for any inconvenience caused.

IDENTIFIED over 2 years ago - at 05/31/2023 01:13PM

A global issue concerning DHCP assignments on instances has been discovered. You may experience issues with server accessibility, provisioning, and cloning operations. The team is working diligently to resolve this as quickly as possible. We will update our customers with the progress on this issue via status page. Any inconvenience that might be caused is deeply regretted.

INVESTIGATING over 2 years ago - at 05/30/2023 08:31PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/30/2023 08:30PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/30/2023 05:18PM

We have identified networking issues occurring in mutiple regions of our upstream provider, Vultr. They are currently investigating the matter, and we will provide further updates as soon as more information becomes available.

We sincerely apologize for any inconvenience caused by this situation.

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