Outage in Cloudways

Slow Platform Operations

Resolved Major
June 01, 2023 - Started 11 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We have identified slow response from our backend for the operations to complete which are triggered from the Platform UI. Our engineering team is investigating it further. Please feel free to contact our 24*7 support team if you need any assistance from our side. Any inconvenience caused because of this issue is highly regretted.
Components affected
Cloudways Cloud Platform Console
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/01/2023 06:47PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 06/01/2023 10:24AM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 06/01/2023 10:14AM

We have identified slow response from our backend for the operations to complete which are triggered from the Platform UI. Our engineering team is investigating it further.

Please feel free to contact our 24*7 support team if you need any assistance from our side. Any inconvenience caused because of this issue is highly regretted.

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