Copper Status

Resolved Chrome Extension Outage

A recent update to Chrome(Version 90) is preventing our extension from connecting. We are currently investigating.

Resolved Bulk Email not Sending

We have identified an issue where Bulk emails are not sending. We are currently investigating the issue.

Resolved Degraded performance

We are investigating severely degraded performance.

Resolved Workflow Automation Degraded Performance

The Workflow Automation feature is experiencing delays due to a high volume of requests. We are working to restore processing time to normal levels. We are sorry for the inconvenience.

Resolved Investigating: Service Disruption Accessing and Using Copper

We’re currently experiencing a service disruption when accessing and using Copper. Our team is working to identify the root cause and implement a solution. The next update will be provided as soon as possible. Thank you for your patience as we work to fix this issue as quickly as possible.

Resolved Identified: Search feature is slower than normal

We’ve determined that our search feature is slower than normal. We’re working very closely with our partners on resolving this as soon as possible The next update will be provided as soon as we have additional information. Thank you for your patience as we work to fix this.

Resolved API Degraded Performance

We’re currently experiencing a service disruption with our API. We have identified the root cause and are working towards bringing our API performance back to normal. The next update will be provided as soon as possible. Thank you for your patience.

Resolved Calendar Sync Disruption

We’re currently experiencing a service disruption with Calendar syncing. Our team is working to identify the root cause and implement a solution. The next update will be provided as soon as possible. Thank you for your patience as we work to fix this issue as quickly as possible.

Resolved Investigating API Service Disruption

We’re currently experiencing a service disruption with our API. Our team is working to identify the root cause and implement a solution. All users may be affected. The next update will be provided within 60 minutes. Thank you for your patience as we work to fix this issue as quickly as possible.

Resolved Google Data Studio

Copper has fixed an authentication issue with the latest Google Data Studio Reports Connector. In order to access reports in Google Data Studio please follow the steps below. They are the same steps provided in the prior email. If you have already completed that, then no further action required. Video Guide: How to Update API Key Here are the steps to take (described in the video): 1. In Data Studio Edit Mode 2. Resource -> Manage Added Data Sources 3. Edit Data Source 4. Edit Connection (Upper Left part of the screen) 5. Add API Key 6. Click “Reconnect” (Blue button in the upper right) 7. Click “Update Credentials” 8. Click “Done” Please let us know if you have any questions.