Outage in Coveralls

Intermittent 502 (Bad Gateway) errors

Resolved Minor
January 12, 2024 - Started 4 months ago - Lasted 4 days
Official incident page

Need to monitor Coveralls outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Coveralls, and never miss an outage again.
Start Free Trial

Outage Details

We have new reports of users receiving `502` (Bad Gateway) errors from our edge service provider (Cloudflare). We are aware of rolling maintenance at Cloudflare across it's global centers that is leading to temporarily re-routing which may be adding latency to otherwise normal requests and resulting in `502` errors via our API or `504` errors via our Web UI. We are watching and have reached out to Cloudflare.
Components affected
Coveralls .io Web Coveralls .io API
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/16/2024 07:48PM

We've had no further reports of 502 Bad Gateway errors (or related 504 errors) in the past 48 hours so we will consider this incident closed / resolved for the time being.

We are continuing to monitor for these errors and reports of these errors and will open a new incident if we expect they will be affecting the general population of users for some time.

In the meantime, we suggest using the `fail-on-error: false` workaround to ensure intermittent errors like this don't break your CI builds.

If you encounter a 502 Bad Gateway error, please let us know at support@coveralls.io. It would be helpful to see a segment or screenshot of your CI build log showing the error (but not necessary).

MONITORING 4 months ago - at 01/15/2024 07:19PM

We are continuing to monitor for this issue and keeping this incident open so affected customers can find the `fail-on-error: false` workaround described below.

We received one additional report late Friday and one over the weekend, which we hope is the tail end of these issues, but we will keep this incident open for another 24-48 hrs to allow for any further reports.

MONITORING 4 months ago - at 01/12/2024 11:04PM

In case you are being affected by these intermittent 502 (Bad Gateway) errors, here is a workaround that will keep them from breaking your CI builds:

Workaround:
If you are using one of our official integrations, such as the Coveralls GitHub Action or the Coveralls Orb for CircleCI, you can utilize the `fail-on-error: false` or `fail_on_error: false` input options, which will prevent Coveralls error from breaking your CI builds.

https://docs.coveralls.io/integrations#official-integrations
https://github.com/marketplace/actions/coveralls-github-action (`fail-on-error: false`)
https://circleci.com/developer/orbs/orb/coveralls/coveralls (`fail_on_error: false`)

Thanks for your patience as we figure this out.

IDENTIFIED 4 months ago - at 01/12/2024 10:41PM

We have new reports of users receiving `502` (Bad Gateway) errors from our edge service provider (Cloudflare).

We are aware of rolling maintenance at Cloudflare across it's global centers that is leading to temporarily re-routing which may be adding latency to otherwise normal requests and resulting in `502` errors via our API or `504` errors via our Web UI.

We are watching and have reached out to Cloudflare.

Stay informed of vendor status updates

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime