Outage in Coveralls

Intermittent 502 (Bad Gateway) errors

Resolved Major
January 11, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Some customers are receiving sporadic `502` Bad Gateway errors from the Coveralls API in response to posts to `/api/v1/jobs`. We are investigating.
Components affected
Coveralls .io API
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/11/2024 10:51PM

After another two (2) hours of monitoring without further incident, we are considering this matter resolved.

Again, if you happen to experience a 502 (Bad Gateway) error response from the Coveralls API, please reach out and let us know at: support@coveralls.io.

MONITORING 4 months ago - at 01/11/2024 08:42PM

While we have not identified a root cause on our side, we have received no further reports of these `502` errors, and have not seen any additional production errors at the associated endpoint for 2 hrs, so we will move this to "monitoring."

INVESTIGATING 4 months ago - at 01/11/2024 08:27PM

We have stopped receiving new reports of these `502` errors, and still have not identified an organic cause internally, so we are hoping that this was a temporary issue with a related service.

We will keep this open until we feel confident there are no further incidents.

If you experience any such errors, please reach out to: support@coveralls.io.

INVESTIGATING 4 months ago - at 01/11/2024 05:43PM

We are still investigating but have not found any underlying errors in production logs for reported requests, pointing to possible latency issues with our edge service provider, Cloudflare.

No reported outages at Cloudflare, but two US centers (Salt Like City and Houston), are in maintenance mode and may be re-routing requests, adding to latency:
https://www.cloudflarestatus.com/
> Traffic might be re-routed from this location, hence there is a possibility of a slight increase in latency during this maintenance window for end-users in the affected region.

INVESTIGATING 4 months ago - at 01/11/2024 05:11PM

Some customers are receiving sporadic `502` Bad Gateway errors from the Coveralls API in response to posts to `/api/v1/jobs`. We are investigating.

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