Outage in Cybersource

Rupay Processor Issue

Resolved Minor

March 28, 2024 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Cybersource is aware of an issue that is currently affecting Rupay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC17989534

Components affected

Cybersource HDFC Bank on RuPay

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/28/2024 10:05AM

The issue affecting Rupay transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 18:36 GMT on 27 March 2024
Reported End Time: 09:27 GMT on 28 March 2024

Impact: Customers are now able to use the Rupay transaction processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17989534

MONITORING about 2 years ago - at 03/28/2024 09:45AM

The issue affecting Rupay transaction processing is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Rupay transaction processing as normal.

Reported Start Time: 18:36 GMT on 27 March 2024
Reported End Time: 09:27 GMT on 28 March 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17989534

INVESTIGATING about 2 years ago - at 03/28/2024 08:55AM

Cybersource is aware of an issue that is currently affecting Rupay transaction processing.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience payment processing error messages.

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17989534

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