Outage in Deskpro

We are investigating slowness/connectivity issues affecting some customers

Resolved Minor
August 02, 2023 - Started 9 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/02/2023 07:05PM

This incident has been resolved.

INVESTIGATING 9 months ago - at 08/02/2023 02:13PM

The incident should be resolved. We are very sorry about the disruption caused and are looking into further understanding the initial cause to prevent it from happening again.

INVESTIGATING 9 months ago - at 08/02/2023 02:08PM

We have failed over the affected database cluster to resolve the issue. This will cause connection issues for some customers for a couple of minutes.

INVESTIGATING 9 months ago - at 08/02/2023 01:49PM

We have identified the root cause (increased database load during release migrations) and are mitigating this now.

INVESTIGATING 9 months ago - at 08/02/2023 01:47PM

We are currently investigating this issue.

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