Outage in Deskpro
We are investigating slowness/connectivity issues affecting some customers
Resolved Minor
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Outage Details
We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 08/02/2023 07:05PM
This incident has been resolved.
INVESTIGATING
almost 2 years ago - at 08/02/2023 02:13PM
The incident should be resolved. We are very sorry about the disruption caused and are looking into further understanding the initial cause to prevent it from happening again.
INVESTIGATING
almost 2 years ago - at 08/02/2023 02:08PM
We have failed over the affected database cluster to resolve the issue. This will cause connection issues for some customers for a couple of minutes.
INVESTIGATING
almost 2 years ago - at 08/02/2023 01:49PM
We have identified the root cause (increased database load during release migrations) and are mitigating this now.
INVESTIGATING
almost 2 years ago - at 08/02/2023 01:47PM
We are currently investigating this issue.
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