Outage in Deskpro
Cloud Outbound Email Delays
Resolved MinorIncident Report
We are aware of some cloud customers experiencing delays in sending outbound emails, and our team is investigating.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/22/2024 08:54AM
The issue at Sendgrid has been fully resolved.
MONITORING
over 1 year ago - at 11/21/2024 08:32PM
We are continuing to monitor for any further issues.
MONITORING
over 1 year ago - at 11/21/2024 08:31PM
We've implemented a workaround to the issue at Sendgrid and outbound email has resumed flowing.
IDENTIFIED
over 1 year ago - at 11/21/2024 07:46PM
There is an issue with our email partner, Sendgrid. We are working with Sendgrid to resolve the problem.
Customers using their own email accounts (e.g. Google, Office365, etc) are not affected by this.
INVESTIGATING
over 1 year ago - at 11/21/2024 06:27PM
We are aware of some cloud customers experiencing delays in sending outbound emails, and our team is investigating.
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