Outage in Deskpro

Cloud Outbound Email Delays

Resolved Minor
November 21, 2024 - Started 5 months ago - Lasted about 15 hours
Official incident page

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Outage Details

We are aware of some cloud customers experiencing delays in sending outbound emails, and our team is investigating.
Components affected
Deskpro Outgoing Email
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/22/2024 08:54AM

The issue at Sendgrid has been fully resolved.

MONITORING 5 months ago - at 11/21/2024 08:32PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 11/21/2024 08:31PM

We've implemented a workaround to the issue at Sendgrid and outbound email has resumed flowing.

IDENTIFIED 5 months ago - at 11/21/2024 07:46PM

There is an issue with our email partner, Sendgrid. We are working with Sendgrid to resolve the problem.

Customers using their own email accounts (e.g. Google, Office365, etc) are not affected by this.

INVESTIGATING 5 months ago - at 11/21/2024 06:27PM

We are aware of some cloud customers experiencing delays in sending outbound emails, and our team is investigating.

Latest Deskpro outages

Outbound Email Delays - about 2 months ago

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