Outage in Deskpro

Cloud Inbound Email Delays

Resolved Minor
January 16, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of some cloud customers experiencing delays in receiving emails in the EU region, and our team is investigating.
Components affected
Deskpro Incoming Email
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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/16/2025 03:50PM

This incident has been resolved.

MONITORING 9 months ago - at 01/16/2025 01:50PM

Incoming email is now flowing as usual but some customers may still see some delays while we finish processing the backlog. We're monitoring closely.

INVESTIGATING 9 months ago - at 01/16/2025 12:31PM

We are aware of some cloud customers experiencing delays in receiving emails in the EU region, and our team is investigating.

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