Outage in Documo

Portal Issues

Resolved Minor
April 25, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where a subset of customers are having issues taking certain actions within the portal. Inbound and outbound faxing appear to be unaffected. Updates to follow.
Components affected
Documo Web Portal
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 04/25/2023 07:50PM

This incident has been resolved.

MONITORING 5 months ago - at 04/25/2023 07:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 04/25/2023 06:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 04/25/2023 06:26PM

We are currently investigating an issue where a subset of customers are having issues taking certain actions within the portal. Inbound and outbound faxing appear to be unaffected. Updates to follow.

Latest Documo outages

Portal lag - 4 months ago
Faxes Not Syncing - 5 months ago
FaxBridge Issues - 5 months ago
FaxBridge Issues - 5 months ago

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