We continuously monitor the official Doxy.me status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Doxy.me outages.
Minor Resolved · 2 months ago · lasted 18 days
Our Text/SMS partner has reported a potential issue with sending text/sms invite messages to users on the AT&T network. The error that is seen is “This number is currently unreachable by text. We suggest you try an email or calendar invite.” If you encounter this error message, you can still successfully send your patient an unedited text invite by selecting “Restore default message” at the bottom of the text invite screen. We will update as soon as we have more information.
Minor Resolved · 3 months ago · lasted about 22 hours
Doxy.me Not Loading on Older Browser Versions
We are currently investigating an issue where older versions of web browsers (Safari, Chrome, Firefox, Edge) are not allowing doxy.me to load. Updating your browser to the latest version will allow doxy.me to load. Browsers able to load doxy.me: Safari 15.4 and newer Chrome 93 and newer Firefox 92 and newer Edge 93 and newer If you or your client is impacted at this time, our help article will help guide you to update.
Minor Resolved · 3 months ago · lasted about 3 hours
Doxy.me Related Email Services Issues
Our email vendor is currently working to resolve connection issues which may impact doxy.me email invites sent to patients and patient check-in email notifications sent to Providers. We are monitoring the situation and will provide updates as we learn more.
Minor Resolved · 4 months ago · lasted 3 minutes
Doxy.me Website Not Loading (Services Are Functional)
The doxy.me marketing page was not rendering correctly. Upon going to doxy.me, the site would load with incorrect formatting and was presenting a 500 error message. Any providers trying to login to doxy.me should use doxy.me/sign-in or use their clinic sign-in page to access their accounts.
Minor Resolved · 10 months ago · lasted about 3 hours
Doxy.me Website not loading - Application Functional
The doxy.me homepage is currently down and showing a "504 ERROR The request could not be satisfied" screen. This is only impacting the doxy.me homepage. Free and Professional providers are still able to log in by using https://doxy.me/sign-in. Clinic providers should continue using clinic landing page to log in as a provider. Click here for more information with clinic provider logins. Patients should not be impacted as they would check into the provider's room directly.
Minor Resolved · 11 months ago · lasted about 3 hours
Providers Unable To Log Into Accounts
We are seeing an issue where providers are unable to sign in to their accounts. After resetting passwords and checking reCaptcha, we are still unable to successfully log in. Our developers are actively researching this issue.
Minor Resolved · about 1 year ago · lasted 12 days
Increased Latency and Response Times
We are currently investigating this issue.
User-reported problems for Doxy.me in the last 12 hours. It's a collection of user reports from different sources.
Check the current status of the components
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