Minor Incident iOS 15 Doxy.me Calls Blocked by Device Firewall
We have identified a setting that is enabled by default on updated iOS devices that is preventing doxy.me calls from connecting. To correct this, please...
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Minor Incident Browsers Dropping Media Stream
We have identified an issue with Firefox failing to send the audio and video from the device after the first few minutes of a call. The individual using Firefox can still see and hear the other participant(s) on the call during this error. The person using Firefox can no longer be seen or heard. Temporary Workaround: Switch to another supported browser (Chrome, Safari, Edge) for the time being.
Minor Incident Android Video Failures
We have identified an issue where the video from Android 12 devices appears as scrambled lines instead of a clear picture. Audio is not impacted and comes through normally. Android 12 users are able to fix this with these steps: 1) Go to chrome://flags 2) under "Search Flags", enter "hardware" 3) Disable the "WebRTC Hardware Video Encoding" Setting 4) Check back in and restart the call.
Minor Incident Safari 15: Low Audio During Calls
We are aware of a bug introduced by the deployment of Safari 15 that is impacting all WebRTC systems. Many Safari 15 users may experience very low or hard to hear audio from their clients while on calls with their clients or providers. If you experience this issue during a call, please try another internet browser such as Google Chrome or Firefox. We are working internally and with our vendors to see if there is anything we can do to help mitigate the issue. Our Vendor has confirmed that they have filed a bug with Apple. We are also anticipating the issues will be resolved in an upcoming update by Apple. We do not have any information from Apple regarding an expected fix date. We have identified a workaround that is having some success with increasing the volume during sessions: 1) Open a new browser tab in that browser (DO NOT close the doxy tab) 2) Pull up http://youtube.com/ in the new tab 3) Select anything and play it for a few seconds 4) Close the tab with youtube in it and go back to Doxy tab 5) The Volume should be remain at the normal higher volume
Resolved Minor Patients unable to check in
We have identified an issue where patients are not able to check-in. A fix is in progress, and this is expected to be resolved in the next 5 minutes.
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