Outage in Ecwid

Some Ecwid admin panels are loading slowly

Resolved Minor
October 28, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

As of October 28th 19:50 (UTC timezone), Ecwid admin panels for some accounts are loading slowly. We are so sorry about this downtime! We are on it and urgently investigating the issue. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update in 20 minutes.
Components affected
Ecwid Control Panel
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/28/2022 10:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 10/28/2022 09:00PM

UPDATE Oct 28th, 2022 21:00 (UTC):
We're still working on fixing this issue. This is a top priority for us. We are so sorry for the wait!

IDENTIFIED over 1 year ago - at 10/28/2022 08:16PM

UPDATE Oct 28th, 2022 20:10 (UTC):
We have managed to detect the cause of the slow loading and are working on a fix right now.

INVESTIGATING over 1 year ago - at 10/28/2022 07:51PM

As of October 28th 19:50 (UTC timezone), Ecwid admin panels for some accounts are loading slowly.

We are so sorry about this downtime! We are on it and urgently investigating the issue.

All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update in 20 minutes.

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