Outage in Fivetran

Multiple Facebook Ads connectors are failing while trying to fetch campaign data from Facebook API

Resolved Minor

January 20, 2023 - Started about 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

The issue has been identified and we are working to resolve it.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/20/2023 11:23AM

The issue has now been resolved. Our Engineering team have implemented a hotfix to remove the ad_strategy_group_id and ad_strategy_id fields from the campaign_history table.

Connectors are now syncing successfully. Additionally, a bug report has been submitted to Facebook support to notify them of the impact this change had on our system and to request any further information or clarification regarding the removal of these fields.

IDENTIFIED about 3 years ago - at 01/20/2023 07:07AM

Facebook has removed the fields ad_strategy_group_id and ad_strategy_id from their Ad campaign data, due to which the connectors started falling while fetching the campaign_history metadata table. Our engineering team is working on creating a hotfix to remove these 2 fields from the campaign_history endpoint/table. We will also be creating a bug report with Facebook support for removing these fields.

IDENTIFIED about 3 years ago - at 01/20/2023 05:06AM

The issue has been identified and we are working to resolve it.

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