Outage in Flexera

IT Visibility - EU and NA - Data Processing has been Delayed

Resolved Minor
May 06, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Incident Description: Customers may experience delays before inventory data is visible due to a processing backlog. EU data may be up to 9 hours out of date and NA may be up to 3 hours out of date. Priority: P2 Restoration activity: Technical teams have been engaged and are currently investigating.
Components affected
Flexera IT Visibility
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 05/06/2022 12:35PM

EU Backlog Processing is still ongoing and significant progress has been made in the last hour.

IDENTIFIED almost 2 years ago - at 05/06/2022 11:21AM

A fix has been implemented successfully. Backlog processing is now complete in NA. EU backlog processing is still in progress.

IDENTIFIED almost 2 years ago - at 05/06/2022 10:29AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 05/06/2022 10:24AM

Incident Description:
Customers may experience delays before inventory data is visible due to a processing backlog. EU data may be up to 9 hours out of date and NA may be up to 3 hours out of date.

Priority: P2

Restoration activity:
Technical teams have been engaged and are currently investigating.

Latest Flexera outages

Flexera One UI - NA - Experiencing Performance Delays - 8 days ago
Flexera One - IT Asset Management - NA - Inventory file upload delay - 10 days ago
Cloud Management Platform - Self-Service Shard 4 - NA - Delay in launching the Cloud Apps and processing custom actions - 17 days ago
Flexera One - SaaS Manager - APAC - Delay in New Data Availability - 29 days ago
Flexera One - IT Asset Management - NA - Delay in Task Processing - about 1 month ago

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