Frame.io Status
Frame.io had 4 problems in the last month.
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Frame.io status pageStats
0 incidents in the last 7 days
4 incidents in the last 30 days
Automatic Checks
Last check: 4 minutes ago
Last known issue: 8 days ago
Latest Incidents
Last 30 days
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Resolved Degraded Performance with Custom Actions
Customers have experienced issues running Custom Actions. Our Engineering team is investigating, we will update again once we have a resolution for this issue.
Resolved Degraded Search Experience
The search functionality is currently in a degraded state. We'll share updates as soon as we have them!
Resolved Intermittent connectivity issues
We are currently experiencing intermittent connectivity issues. Our team is working to identify the root cause and implement a fix.
Resolved Degraded Performance with Webhooks
A rollout at approximately 7AM EST impacted our Webhooks and Custom Actions event delivery for three hours. Our systems are now recovering due to a rollback initiated at approximately 10:30AM EST. If you experience persistent problems with integrations relying on Webhooks or Custom Actions please reach out to your Support Representative and provide details about the impact you are seeing.
Resolved Video transcoding issues
We are currently experiencing delays with transcoding new uploads and displaying thumbnails. Our team is working to identify the root cause and implement a fix.
Resolved Frame.io home page not loading
We are currently investigating an issue with the frame.io home page not loading properly. You may still access app.frame.io directly to view your content or add www. to the beginning of frame.io to access our home page!
Resolved Intermittent Connectivity Issues
Some users are currently experiencing intermittent connection issues. We are actively investigating.
Resolved Investigating an issue with delays in video transcodes
We’re currently investigating an issue with delays in video transcodes. We’re working to identify the root cause and implement a fix.
Resolved Investigating an issue with delays in video transcodes
We're currently investigating an issue with delays in video transcodes. Our Engineer team is working to identify the root cause and implement a fix. Website, API and NLE Integration users may be affected.
Resolved Real-time updates and Custom Actions outage
We are currently investigating an issue where there is a lack of custom actions and real-time updates from going though.
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