Frame.io

Frame.io Status

Official source
Everything seems OK

Frame.io had 4 problems in the last month.

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Stats

0 incidents in the last 7 days

4 incidents in the last 30 days

Automatic Checks

Last check: 4 minutes ago

Last known issue: 8 days ago

Latest Incidents

Last 30 days

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Resolved Degraded Performance with Custom Actions

Customers have experienced issues running Custom Actions. Our Engineering team is investigating, we will update again once we have a resolution for this issue.

Resolved Degraded Search Experience

The search functionality is currently in a degraded state. We'll share updates as soon as we have them!

Resolved Intermittent connectivity issues

We are currently experiencing intermittent connectivity issues. Our team is working to identify the root cause and implement a fix.

Resolved Degraded Performance with Webhooks

A rollout at approximately 7AM EST impacted our Webhooks and Custom Actions event delivery for three hours. Our systems are now recovering due to a rollback initiated at approximately 10:30AM EST. If you experience persistent problems with integrations relying on Webhooks or Custom Actions please reach out to your Support Representative and provide details about the impact you are seeing.

Resolved Video transcoding issues

We are currently experiencing delays with transcoding new uploads and displaying thumbnails. Our team is working to identify the root cause and implement a fix.

about 1 month ago Official incident report

Resolved Frame.io home page not loading

We are currently investigating an issue with the frame.io home page not loading properly. You may still access app.frame.io directly to view your content or add www. to the beginning of frame.io to access our home page!

about 2 months ago Official incident report

Resolved Intermittent Connectivity Issues

Some users are currently experiencing intermittent connection issues. We are actively investigating.

Resolved Investigating an issue with delays in video transcodes

We’re currently investigating an issue with delays in video transcodes. We’re working to identify the root cause and implement a fix.

Resolved Investigating an issue with delays in video transcodes

We're currently investigating an issue with delays in video transcodes. Our Engineer team is working to identify the root cause and implement a fix. Website, API and NLE Integration users may be affected.

Resolved Real-time updates and Custom Actions outage

We are currently investigating an issue where there is a lack of custom actions and real-time updates from going though.

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