Frame.io Status

Resolved Intermittent Connectivity Issues

Some users are currently experiencing intermittent connection issues. We are actively investigating.

Resolved Investigating an issue with delays in video transcodes

We’re currently investigating an issue with delays in video transcodes. We’re working to identify the root cause and implement a fix.

Resolved Investigating an issue with delays in video transcodes

We're currently investigating an issue with delays in video transcodes. Our Engineer team is working to identify the root cause and implement a fix. Website, API and NLE Integration users may be affected.

Resolved Real-time updates and Custom Actions outage

We are currently investigating an issue where there is a lack of custom actions and real-time updates from going though.

Resolved Uploaded files not showing as Completed

Files are successfully uploading but are displaying Preparing for Playback. We are currently investigating the issue.

Resolved Real-time in-app updates are delayed and custom actions are not currently available

We are currently investigating this issue.

Resolved Apple Push Notifications are failing to send

We have identified an issue with Apple Push Notifications failing to send. We are currently investigating this.

Resolved We’re aware that some users have been locked out of their account, we’ve identified the issue and we’re working on a fix

The issue has been identified and a fix is being implemented.

Resolved Uploading files not completing the upload process

Experiencing issues with uploaded files and have identified the issue.

Resolved Reviewers are unable to leave comments on assets

We're currently experiencing an issue with Reviewers leaving comments on assets. Our engineering team is working to identify the cause and implement a fix. Reviewers are specifically impacted.