Outage in FrankieOne

Intermittent ID checks failure

Resolved Major
May 25, 2023 - Started 11 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have detected an issue affecting ID document checks and are investigating it further with the respective stakeholders.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/25/2023 01:06PM

We have worked with the relevant stakeholders and have resolved the issue. ID document checks are now working properly again.

INVESTIGATING 11 months ago - at 05/25/2023 10:09AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/25/2023 10:08AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/25/2023 09:24AM

We continue to investigate this further and work towards a resolution until that you may still receive errors.

INVESTIGATING 11 months ago - at 05/25/2023 07:42AM

We have detected an issue affecting ID document checks and are investigating it further with the respective stakeholders.

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