Outage in FrankieOne
Intermittent ID checks failure
Resolved Major
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Outage Details
We have detected an issue affecting ID document checks and are investigating it further with the respective stakeholders.
Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 05/25/2023 01:06PM
We have worked with the relevant stakeholders and have resolved the issue. ID document checks are now working properly again.
INVESTIGATING
almost 2 years ago - at 05/25/2023 10:09AM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 05/25/2023 10:08AM
We are continuing to investigate this issue.
INVESTIGATING
almost 2 years ago - at 05/25/2023 09:24AM
We continue to investigate this further and work towards a resolution until that you may still receive errors.
INVESTIGATING
almost 2 years ago - at 05/25/2023 07:42AM
We have detected an issue affecting ID document checks and are investigating it further with the respective stakeholders.
Latest FrankieOne outages
Elevated API Errors - Australian Documents - 26 days ago
Intermittent Timeouts in Production API - 27 days ago
Elevated API Errors - Australia - about 1 month ago
Elevated API Errors - Australian Documents - about 1 month ago
Elevated API Errors - AU Passports - about 1 month ago
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