Outage in Gainsight

US1 Region - Rules Engine and Data Processing Delays for few customers

Resolved Minor
March 11, 2023 - Started about 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified delays in the Rules Engine and Data Processor Queue for some Customers. We have taken recovery action to help clear the backlog and are closely monitoring as the Queues continue to drain. We anticipate a delay of about 4 hours in the processing. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Components affected
Gainsight Rules Engine Queue Gainsight Data Processor Queue
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/11/2023 08:48PM

Queues have returned to expected levels.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

MONITORING about 1 year ago - at 03/11/2023 02:06PM

We have identified delays in the Rules Engine and Data Processor Queue for some Customers.

We have taken recovery action to help clear the backlog and are closely monitoring as the Queues continue to drain. We anticipate a delay of about 4 hours in the processing.

If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

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