Outage in Gainsight

Identified rule failures

Resolved Minor
November 15, 2024 - Started 11 months ago - Lasted 3 days
Official incident page

Incident Report

We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.
Components affected
Gainsight Rules Engine Queue

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/18/2024 01:49AM

The Salesforce issue has been resolved. Gainsight Administrators would have received details regarding any failed rules and can re-run where needed.

MONITORING 11 months ago - at 11/16/2024 04:34PM

We are still tracking the ongoing Salesforce incident and will update our status once resolved.

IDENTIFIED 11 months ago - at 11/15/2024 09:55PM

Salesforce status now reports "Feature Degradation" which could still impact the experience for some Gainsight users. We will continue to monitor Salesforce and will update our status once resolved.

IDENTIFIED 11 months ago - at 11/15/2024 02:13PM

We will continue to monitor Salesforce and will update status once resolved.

IDENTIFIED 11 months ago - at 11/15/2024 12:26PM

We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.

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