Outage in Gainsight

Investigating Elevated Error Rates with Authentication

Resolved Minor
March 13, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with our authentication service provider which may cause errors for some users while accessing the Gainsight NXT application. Users who are already logged into NXT tenants or using the SFDC version of Gainsight are not affected. Others may experience slowness while logging in. We are closely monitoring and will post updates as they are available.
Components affected
Gainsight Application
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/13/2023 05:16PM

This incident has been resolved. We will relay RCA details as they become available.

MONITORING about 2 years ago - at 03/13/2023 04:37PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 03/13/2023 04:14PM

We have identified an issue with our authentication service provider which may cause errors for some users while accessing the Gainsight NXT application.

Users who are already logged into NXT tenants or using the SFDC version of Gainsight are not affected. Others may experience slowness while logging in.

We are closely monitoring and will post updates as they are available.

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