Outage in Gorgias

Meta services are down

Resolved Minor
March 05, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

It appears that Meta services (API, Webhooks) are suffering from a widespread outage. This has direct impact to our Meta integrations: Facebook, Instagram and WhatsApp, that may be not working correctly at this time. We are currently investigating the issue, and will provide further details as they come from Meta.
Components affected
Gorgias Facebook Posts & Comments Gorgias Facebook Messenger Gorgias Instagram comments Gorgias Web App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/05/2024 05:13PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/05/2024 04:45PM

We're seeing data from Meta coming in again correctly, and we're also observing an improvement on the Google SSO issue.
Will keep monitoring to confirm resolution of the issue.

INVESTIGATING about 2 months ago - at 03/05/2024 04:22PM

The issue is also affecting login on Gorgias via Google SSO, making login slower or not working in some cases. As a workaround, agents may use email/password in the meantime, if their account setup allows.

We will provide further updates as the situation develops, or in the next 2 hours at most.

INVESTIGATING about 2 months ago - at 03/05/2024 04:02PM

It appears that Meta services (API, Webhooks) are suffering from a widespread outage.
This has direct impact to our Meta integrations: Facebook, Instagram and WhatsApp, that may be not working correctly at this time.
We are currently investigating the issue, and will provide further details as they come from Meta.

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