Outage in Help Scout
Inbound Email Delays
Resolved Major
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Outage Details
We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
Components affected
Help Scout Email ProcessingLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/12/2023 10:25PM
Our engineers have resolved the issue with inbound email. Emails will be arriving in your mailbox as expected, so we're closing this one out. Apologies for the trouble today!
IDENTIFIED
over 1 year ago - at 10/12/2023 09:55PM
Our team has identified the problem causing inbound email to be delayed and is currently working on a fix. We'll post another update here once things are back up and running!
INVESTIGATING
over 1 year ago - at 10/12/2023 09:43PM
We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.
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