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Holvi Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours
67
days since last incident

Minor Incident Security update - phishing attacks

Security update – phishing attacks Our team has identified a small number of websites, imitating the Holvi login page. Holvi security measures are in place and working. Our team is monitoring the situation closely and keeps on making every effort to provide optimal security for all transactions. We’ve also already informed the authorities to get the websites closed down. However hard we work there are risks online, and you can take some action to protect yourself: -Verify Websites -Be mindful about your personal information -Update any devices -Beware of Spam Emails -Report vulnerabilities If you have any questions, please feel free to contact us. To report anything unusual please send us an email. Kind regards, Your Holvi Team Sicherheitsupdate – Phishing-Attacken Unser Team hat eine kleine Anzahl von Websites identifiziert, die die Holvi-Login-Seite imitieren. Wir haben alle Sicherheitsmaßnahmen erfolgreich ergriffen und beobachten die Situation weiterhin, um optimale S...

2 months ago

Resolved Minor We are fixing an issue - Holvi app currently does not work with iPhone 6 and older iOS devices

Holvi app currently does not work with iPhone 6 and older iOS devices The Holvi app currently does not work with iPhone 6 and older iOS devices because they can't be updated to iOS 12.5.5 or a newer version. Our team is already working on a fix. If you are using an iPhone 6 or an older iPhone model, please contact our support team for more information. We can also unpair your phone from the Holvi app on request. If you have any questions, please feel free to contact us. Our support team will be happy to help you. Kind regards, Your Holvi Team Holvi-App funktioniert aktuell nicht mit iPhone 6 und älteren iOS-Geräten Aktuell funktioniert die Holvi-App nicht mit iPhone 6 und älteren iOS-Geräten, da diese nicht auf iOS 12.5.5 oder neuere Versionen aktualisiert werden können. Unser Team arbeitet bereits an einer Lösung. Wenn du ein iPhone 6 oder ein älteres iPhone-Modell nutzt, kontaktiere bitte unser Support-Team für weitere Infos. Wir entkoppeln auf Wunsch dein Telefon von d...

2 months ago

Resolved Minor We’re investigating an issue that is causing a small amount of e-invoices to fail

We’re investigating an issue that is causing a small amount of e-invoices to fail We identified an issue related to the sending of e-invoices. Even though the e-invoice details have been entered correctly, the delivery of the e-invoices fails. At the moment, we have identified that most cases are related to one specific operator. We are investigating the issue with our partner and are already working on a solution. We are working to solve this as soon as possible and will send you an update once we fix it. If you have any questions, please feel free to contact us. Our support team will be happy to help you. Kind regards, Your Holvi Team Tutkimme vikaa, jonka vuoksi osa verkkolaskuista epäonnistuu Olemme huomanneet vian verkkolaskujen lähetyksessä. Vaikka laskun tiedot ovat oikein, verkkolaskun toimitus epäonnistuu. Suurin osa tapauksista liittyy yhteen tiettyyn verkkolaskuvälittäjään. Tutkimme vikaa yhteistyökumppanimme kanssa ja etsimme tilanteeseen ratkaisua. Pyrimme ra...

4 months ago

Resolved Minor We’re fixing an issue that is causing a delay in a small batch of outgoing SEPA Payments

We identified an issue that is causing a delay in processing some of our outgoing SEPA payments that were made on the 20th of January. Our team has identified the issue and is working on a solution. We are working to solve this as soon as possible and will send you an update once we fixed this. If you have any questions, please feel free to contact us. Our support team will be happy to help you. Kind regards, Your Holvi Team Eine SEPA-Zahlungen sind länger unterwegs als geplant. Wir sind dran! Wir haben eine technische Störung festgestellt, die dazu führt, dass es Verzögerungen bei einigen ausgehenden SEPA-Zahlungen vom 20. Januar 2022 gibt. Unser Team hat den Fehler bereits identifiziert und arbeitet an der Lösung. Wir gehen davon aus, dass wir die Störung zeitnah beheben können und senden dir ein Update, sobald die Zahlungen durchgegangen sind. . Solltest du in der Zwischenzeit Fragen haben, kannst du dich bei uns melden. Unser Support-Team hilft dir gerne weiter. ...

4 months ago

Resolved Minor We’re solving a disruption that prevents customers from starting a live chat with us when logged in to the service

We’ve noticed that logged in customers are prevented from starting a live chat with us and can’t see the live chat as an option in our chatbot Solvi. Our team is investigating the issue and is working on a solution. This only concerns Finnish and German speaking customers. Our public chat is still working so please feel free to chat with us at Holvi.com. Wir beheben einen Fehler im Zusammenhang mit unserem Live-Chat Wir haben festgestellt, dass eingeloggte Kund*innen keinen Live-Chat mit uns starten können und den Live-Chat nicht als Option in unserem Chatbot Solvi sehen. Dies betrifft nur finnisch und deutsch sprechende Kund*innen. Unser Team prüft das Problem und arbeitet an einer Lösung. Über unseren öffentlichen Chat auf holvi.com/de kannst du weiterhin mit uns chatten. Korjaamme vikaa, joka estää kirjautuneita asiakkaita käyttämästä live-chattia Olemme huomanneet, että kirjautuneet asiakkaat eivät pääse aloittamaan live-chattia kanssamme chatbotissamme Solvissa. Tutkimme as...

5 months ago

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Frequently Asked Questions

Is Holvi down today?
Holvi seems to be up and running. We've updated the status 4 minutes ago.
I'm having issues with Holvi, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Holvi is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Holvi has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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