Outage in Hotjar

Some users are not receiving daily notification emails

Resolved Minor

March 16, 2023 - Started about 3 years ago - Lasted about 22 hours
Official incident page

Incident Report

We've received reports of some users not receiving daily notification emails like they normally would. We've declared an incident so we can investigate and determine next steps. We'll post further updates to this incident as we have them - thanks for bearing with us if you're missing these emails as well!

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 03/17/2023 10:54AM

We've resolved this incident, and our daily notification emails are working correctly again. Thanks so much for bearing with us!

MONITORING about 3 years ago - at 03/16/2023 05:03PM

We've deployed that fix I mentioned earlier, and we're monitoring to ensure it's resolved the fault!

We'll send a final update to confirm it has, and move this incident to resolved shortly. Thanks again for your patience.

IDENTIFIED about 3 years ago - at 03/16/2023 01:56PM

We've identified the root cause for this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

INVESTIGATING about 3 years ago - at 03/16/2023 12:52PM

We've received reports of some users not receiving daily notification emails like they normally would. We've declared an incident so we can investigate and determine next steps.

We'll post further updates to this incident as we have them - thanks for bearing with us if you're missing these emails as well!

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