Outage in Hypercare

Hypercare Service Disruption on Web App - Mobile not affected

Resolved Minor
June 19, 2023 - Started 11 months ago - Lasted 25 minutes
Official incident page

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Outage Details

There’s a Hypercare service disruption. During a service disruption, end users are reporting that the web app isn't sending or receiving messages. Currently Hypercare Mobile is not affected by this disruption. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Hypercare Text Messaging
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/19/2023 12:55PM

Upon performing security updates, the Hypercare web app began to malfunction. The Hypercare team has isolated the issue and has deployed the fix. If you are still experiencing an issue and have not already logged a case, please contact Support.

INVESTIGATING 11 months ago - at 06/19/2023 12:42PM

There’s a Hypercare service disruption. During a service disruption, end users are reporting that the web app isn't sending or receiving messages. Currently Hypercare Mobile is not affected by this disruption. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

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