Outage in Intercom

Update for xz issue (CVE-2024-3094)

Resolved Minor
March 29, 2024 - Started about 1 month ago - Lasted 4 days
Official incident page

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Outage Details

Intercom is aware of the security issue relating to the "xz" tools and libraries (CVE-2024-3094) Once this vulnerability was publicly disclosed on the 29th March 2024, Intercom promptly began an audit of all our software and infrastructure. At this time Intercom has no known exposure to the security issue. If Intercom becomes aware of any unauthorized access to customer data, we will notify impacted customers without undue delay.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/03/2024 09:15AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/29/2024 11:25PM

Intercom is aware of the security issue relating to the "xz" tools and libraries (CVE-2024-3094)

Once this vulnerability was publicly disclosed on the 29th March 2024, Intercom promptly began an audit of all our software and infrastructure. At this time Intercom has no known exposure to the security issue.

If Intercom becomes aware of any unauthorized access to customer data, we will notify impacted customers without undue delay.

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