Outage in Intercom

Issues with onboarding to Intercom's WhatsApp integration

Resolved Minor
April 02, 2024 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

We're seeing issues with customers getting onboarded to the Intercom WhatsApp integration. This doesn't impact customers currently using the service. We have identified the root cause and we are working with Meta support to get the issue resolved.
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/04/2024 01:50PM

This issue has been resolved, onboarding to the WhatsApp integration is back to normal.

IDENTIFIED about 1 month ago - at 04/02/2024 04:35PM

We're seeing issues with customers getting onboarded to the Intercom WhatsApp integration. This doesn't impact customers currently using the service. We have identified the root cause and we are working with Meta support to get the issue resolved.

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