Outage in Jira Service Management

Users are not able to search users, assign fields, and user mention

Resolved Minor
May 03, 2022 - Started about 3 years ago - Lasted about 14 hours
Official incident page

Need to monitor Jira Service Management outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Jira Service Management, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue with user search, assigning fields, and user mentions that are impacting some Confluence, Jira Service Management, Jira Software, and Bitbucket customers. We will provide more details within the next hour.
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 05/04/2022 04:12AM

We are continuing to monitor for any further issues.

MONITORING about 3 years ago - at 05/03/2022 03:35PM

We are continuing to monitor for any further issues.

MONITORING about 3 years ago - at 05/03/2022 03:34PM

Between 1:21 PM UTC to 2:12 PM UTC, some customers experienced issues with user search, assigning fields, and user mentions. The root cause was due to a scaling failure with the service responsible for user search across multiple products. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.

IDENTIFIED about 3 years ago - at 05/03/2022 02:21PM

We are investigating an issue with user search, assigning fields, and user mentions that are impacting some Confluence, Jira Service Management, Jira Software, and Bitbucket customers. We will provide more details within the next hour.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook