Outage in Jira Service Management
Users are not able to search users, assign fields, and user mention
Resolved Minor
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Outage Details
We are investigating an issue with user search, assigning fields, and user mentions that are impacting some Confluence, Jira Service Management, Jira Software, and Bitbucket customers. We will provide more details within the next hour.
Latest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 05/04/2022 04:12AM
We are continuing to monitor for any further issues.
MONITORING
about 3 years ago - at 05/03/2022 03:35PM
We are continuing to monitor for any further issues.
MONITORING
about 3 years ago - at 05/03/2022 03:34PM
Between 1:21 PM UTC to 2:12 PM UTC, some customers experienced issues with user search, assigning fields, and user mentions. The root cause was due to a scaling failure with the service responsible for user search across multiple products. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.
IDENTIFIED
about 3 years ago - at 05/03/2022 02:21PM
We are investigating an issue with user search, assigning fields, and user mentions that are impacting some Confluence, Jira Service Management, Jira Software, and Bitbucket customers. We will provide more details within the next hour.
Latest Jira Service Management outages
Users unable to open their Jira cloud products - 10 days ago
Degraded performance in Opsgenie and JSM operations - 15 days ago
Degraded performance in Opsgenie and JSM operations - 17 days ago
Child work item panel is not loading intermitently - 17 days ago
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