Outage in Jumio

2022-08-19 Service Instability with Web Client (Instant Feedback)

Resolved Minor
August 19, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We're really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The Web client would not allow retry option (instant feedback) while capturing the document images. Our engineering team is actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification Web Jumio Identity Verification Web Jumio Identity Verification Web
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 08/19/2022 10:24AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/19/2022 09:31AM

The issue has been identified and the fix is being implemented.

INVESTIGATING over 1 year ago - at 08/19/2022 09:20AM

We're really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The Web client would not allow retry option (instant feedback) while capturing the document images.

Our engineering team is actively working to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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