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We are experiencing service interruptions affecting video conference features: Chat and Breakout Rooms. Our engineering team is working to resolve as quickly as possible. The next update will be shared within 30 minutes.
Monitoring - An issue introduced in google's chrome browser version 101 for windows may affect audio/video devices functionality in kaltura's virtual classroom and webinar rooms. Google has already released an update for chrome fixing this issue. In case you are using version 101 please make sure to update your browser to the latest version 101.0.4951.67. Note: Latest version of Microsoft edge browser for windows may cause similar issues, we will update as soon as we know of a similar fix by Microsoft.
What is the Impact: Whiteboard, Chat , Quick Polls and Recording services are currently down. Current Status: Our team is investigating the issue. What next: The next update will be posted in 30 minutes.
Resolved Minor Issue with starting/joining meeting rooms from Mediaspace
What is the Issue: Users running EDGE browser ver. 100.0.1185.29 or Chrome ver. 100.0.4896.60 (Latest versions) can not start or Join Virtual Meeting from Mediaspace (No impact on Channels or Private Meeting Rooms) Current Status: Our team is investigating the issue with the goal to deploy a fix by COB tomorrow. Until then, you can apply a temporary workaround by going to the Newrow Module in your KMS Admin, and changing the setting for the join Button Type to Static. That change will allow all users to join calls normally (and with no effect on other browsers or older versions of EDGE/Chrome can be used as well) What to Expect Next: The next update will be shared by tomorrow 8 am UTC.
Resolved Minor Files Upload Issue
What is the Impact: user may experience issues with files upload ( i.e upload stuck with no progress ) Current Status: Our engineering team is investigating the issue What to Expect Next: The next update will be provided in 30 minutes
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