Check the stats and details of the latest Kaltura Virtual Classrooms and Meetings outages and issues
Resolved Minor Kaltura Meetings Audio Issue in Chrome v.103
What is the issue: Virtual Classroom Chrome users cannot hear other class participants when joining the room (initially) from a Chrome latest 103 version browser. Current status: Our team is investigating the problem. As a workaround users can use another type of browser (such as Firefox or Edge) or earlier versions of Chrome. In organizations that are limited to Chrome's latest version then the workaround is at the beginning of the call to ask all participants to mute/unmute their audio once, and that will fix the issue for that call (as long as users won't refresh their browser from that point and on). It is important to note that if a user with Chrome v.103 refreshes the page, all participants will need to do the mute unmute again. What to expect next: The next update will be posted by 12:00 UTC.
Dear Kaltura Virtual Classrooms and Meetings Status Page subscribers, Please note: starting July 1st, 2022, we will no longer post updates on this page. Updates and ongoing system status for the Kaltura Virtual Classroom, Kaltura Webinars, and Kaltura Meetings products can now be found as a component on the main Kaltura Status Page (www.status.kaltura.com). We invite you to follow us there and subscribe for updates. Should you have any questions regarding this topic, please feel free to reach out to us via the Customer Care Portal (https://support.kaltura.com/) by chatting with us or opening a ticket.
We are experiencing service interruptions affecting video conference features: Chat and Breakout Rooms. Our engineering team is working to resolve as quickly as possible. The next update will be shared within 30 minutes.
Resolved Major Informational: Possible issues in audio/video in KME in Google Chrome 101 version caused by bug in Google Chrome
Monitoring - An issue introduced in google's chrome browser version 101 for windows may affect audio/video devices functionality in kaltura's virtual classroom and webinar rooms. Google has already released an update for chrome fixing this issue. In case you are using version 101 please make sure to update your browser to the latest version 101.0.4951.67. Note: Latest version of Microsoft edge browser for windows may cause similar issues, we will update as soon as we know of a similar fix by Microsoft.
Resolved Major Kaltura Meeting Experience/Virtual Classrooms: Services outage
What is the Impact: Whiteboard, Chat , Quick Polls and Recording services are currently down. Current Status: Our team is investigating the issue. What next: The next update will be posted in 30 minutes.
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