Outage in Khoros

[Care-Facebook API] Ingestion delay with FB private messages

Resolved Minor

February 25, 2023 - Started about 3 years ago - Lasted about 18 hours
Official incident page

Incident Report

We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages. We are tracking the progress with the Meta team and will keep you updated when we have more information. Meta Status page Link: https://metastatus.com/messenger

Components affected

Khoros Facebook API

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/25/2023 05:03PM

This incident has been resolved.

MONITORING about 3 years ago - at 02/25/2023 10:27AM

We confirm that the affected services have been restored by Facebook and are working as expected. We will continue to monitor the situation and provide another update soon.

IDENTIFIED about 3 years ago - at 02/25/2023 05:49AM

Facebook has identified a fix for the issue and currently on the process of implementing it. We will provide an update as soon as we have more information.

INVESTIGATING about 3 years ago - at 02/24/2023 10:58PM

We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages.
We are tracking the progress with the Meta team and will keep you updated when we have more information.
Meta Status page Link: https://metastatus.com/messenger

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