Outage in Khoros
User logins fails with 504 timeout
Resolved MajorIncident Report
Summary AI Generated
Khoros experienced a major outage lasting 57 hours where users encountered 504 timeout errors when attempting to login, with some users also reporting unexpected logouts, 500 errors, and loss of access to chats and core workflows. The incident affected all major datacenters (AMER, APAC, and EMEA CARE) and was caused by a database entering a failover loop. The issue was resolved after applying mitigation measures and confirming system stability through monitoring.
We are currently investigating a production outage causing intermittent 504 timeout errors when users attempt to login
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/20/2026 12:10AM
We have observed no further issues through our monitoring. The login issues have been resolved.
MONITORING
6 days ago - at 03/19/2026 12:19AM
The issue has been resolved, service has remained stable since recovery, and we are continuing follow-up work to reduce the risk of recurrence. We apologize for the disruption and will continue to monitor closely.
INVESTIGATING
6 days ago - at 03/18/2026 02:19AM
We are observing some errors in the system and are continuing to find and investigate the root cause.
IDENTIFIED
7 days ago - at 03/17/2026 04:11PM
We have identified an issue with the database entering failover loop, applied mitigation and are observing the system for errors.
INVESTIGATING
7 days ago - at 03/17/2026 03:16PM
We are investigating reports of users being unexpectedly logged out, seeing 500 errors, or being unable to log in to Khoros Care. Some customers are also reporting loss of access to chats and other core workflows.
INVESTIGATING
7 days ago - at 03/17/2026 03:11PM
We are currently investigating a production outage causing intermittent 504 timeout errors when users attempt to login
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