Kindly Status
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Stats
0 incidents in the last 7 days
0 incidents in the last 30 days
Automatic Checks
Last check: 3 minutes ago
Last known issue: 3 months ago
Latest Incidents
Last 30 days
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Resolved Bot not responding in some cases
Some users are experiencing lack of response from the bot. We are currently investigating the cause of this.
Resolved Issue accessing bots
We are currently investigating this issue.
Resolved Incomplete statistics
After migrating our services we are experiencing issues with inserting events into our statistics database resulting in incomplete data from around 2020-10-18 21:00 and later. We are working on restoring these events and allowing fresh data to be visible on app.kindly.ai dashboards and directly from sage.kindly.ai.
Resolved Database outage
At 14:36 CEST we were alerted that chatbots were unresponsive. We found that one of our critical databases (Heroku Redis on AWS) had become unavailable. While we were still investigating, at 14:52 the service became available again and chatbots resumed working. We are monitoring the corresponding incident at Heroku (https://status.heroku.com/incidents/2084) to determine what happened to the database and how it can be mitigated in the future.
Resolved Bots answering with fallback
This morning there were reports of bots answering with fallback even though there were dialogues confidence score above the set threshold.
Resolved Datastore outage
We are experiencing an issue with our message datastore. We are working on mitigating the issue.
Resolved Database outage
The issue has been identified and a fix is being implemented.
Resolved Chatbubble issues
We are currently experiencing performance issues with the systems relating to the chat bubble. We are deploying a fix to mitigate the issue.
Resolved Chatbubble issues
This morning we experienced performance issues with the systems relating to the chatbubble. At some point these issues also caused the chatbubble not to load. Systems are back up now, and we are investigating
Resolved Analytics service maintenance
We saw analytics events being dropped after a minor version upgrade of the analytics storage backend. The problem has been resolved and data from the period is being recovered.
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