Resolved Analytics service availability
The analytics component is having database related issues. Analytics in the platform will be unavailable until this is resolved.
Resolved Bot not responding in some cases
Some users are experiencing lack of response from the bot. We are currently investigating the cause of this.
Resolved Issue accessing bots
We are currently investigating this issue.
Resolved Incomplete statistics
After migrating our services we are experiencing issues with inserting events into our statistics database resulting in incomplete data from around 2020-10-18 21:00 and later. We are working on restoring these events and allowing fresh data to be visible on app.kindly.ai dashboards and directly from sage.kindly.ai.
Resolved Database outage
At 14:36 CEST we were alerted that chatbots were unresponsive. We found that one of our critical databases (Heroku Redis on AWS) had become unavailable. While we were still investigating, at 14:52 the service became available again and chatbots resumed working. We are monitoring the corresponding incident at Heroku (https://status.heroku.com/incidents/2084) to determine what happened to the database and how it can be mitigated in the future.
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