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IsDown monitors Kindly's and more than 1000 services status.
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Kindly

Kindly Status

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Stats

0 incidents in the last 7 days

1 incidents in the last 30 days

Automatic Checks

Last check: 3 minutes ago

Last known issue: 23 days ago

Latest Incidents

Last 30 days

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Resolved Analytics service availability

The analytics component is having database related issues. Analytics in the platform will be unavailable until this is resolved.

Resolved Bot not responding in some cases

Some users are experiencing lack of response from the bot. We are currently investigating the cause of this.

Resolved Issue accessing bots

We are currently investigating this issue.

Resolved Incomplete statistics

After migrating our services we are experiencing issues with inserting events into our statistics database resulting in incomplete data from around 2020-10-18 21:00 and later. We are working on restoring these events and allowing fresh data to be visible on app.kindly.ai dashboards and directly from sage.kindly.ai.

Resolved Database outage

At 14:36 CEST we were alerted that chatbots were unresponsive. We found that one of our critical databases (Heroku Redis on AWS) had become unavailable. While we were still investigating, at 14:52 the service became available again and chatbots resumed working. We are monitoring the corresponding incident at Heroku (https://status.heroku.com/incidents/2084) to determine what happened to the database and how it can be mitigated in the future.

about 1 year ago Official incident report

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Services Available
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Ongoing Incidents
96

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