Kindly

Kindly Status

Official source
Everything seems OK
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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 3 minutes ago

Last known issue: 3 months ago

Latest Incidents

Last 30 days

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Resolved Bot not responding in some cases

Some users are experiencing lack of response from the bot. We are currently investigating the cause of this.

Resolved Issue accessing bots

We are currently investigating this issue.

Resolved Incomplete statistics

After migrating our services we are experiencing issues with inserting events into our statistics database resulting in incomplete data from around 2020-10-18 21:00 and later. We are working on restoring these events and allowing fresh data to be visible on app.kindly.ai dashboards and directly from sage.kindly.ai.

Resolved Database outage

At 14:36 CEST we were alerted that chatbots were unresponsive. We found that one of our critical databases (Heroku Redis on AWS) had become unavailable. While we were still investigating, at 14:52 the service became available again and chatbots resumed working. We are monitoring the corresponding incident at Heroku (https://status.heroku.com/incidents/2084) to determine what happened to the database and how it can be mitigated in the future.

Resolved Bots answering with fallback

This morning there were reports of bots answering with fallback even though there were dialogues confidence score above the set threshold.

about 1 year ago Official incident report

Resolved Datastore outage

We are experiencing an issue with our message datastore. We are working on mitigating the issue.

over 1 year ago Official incident report

Resolved Database outage

The issue has been identified and a fix is being implemented.

over 1 year ago Official incident report

Resolved Chatbubble issues

We are currently experiencing performance issues with the systems relating to the chat bubble. We are deploying a fix to mitigate the issue.

over 1 year ago Official incident report

Resolved Chatbubble issues

This morning we experienced performance issues with the systems relating to the chatbubble. At some point these issues also caused the chatbubble not to load. Systems are back up now, and we are investigating

over 1 year ago Official incident report

Resolved Analytics service maintenance

We saw analytics events being dropped after a minor version upgrade of the analytics storage backend. The problem has been resolved and data from the period is being recovered.

over 1 year ago Official incident report

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