Resolved Minor Bot is not updated when making changes in Build
We have received reports that bots aren't registering new dialogues that are added in Build
Resolved Major Facebook app deactivated
The Facebook app used to connect a Facebook page to a Kindly bot or Inbox has been temporarily deactivated. This means messages from users are not forwarded to bots/Inbox at the moment. Once the app has been reactivated by Meta, the messages will start flowing again. We are waiting for the app to be re-reviewed and reactivated by Meta after we have supplied the necessary information required to perform a review.
Resolved Minor Message queue provider network issue causing spurious errors
We are experiencing a network related issue with our message queue provider. This is causing spurious errors on app.kindly.ai when performing actions like creating or updating a dialogue, logging in, etc (these all write to the message queue). We are working on remediating the issue
Resolved Minor Analytics service availability
The analytics component is having database related issues. Analytics in the platform will be unavailable until this is resolved.
Resolved Minor Bot not responding in some cases
Some users are experiencing lack of response from the bot. We are currently investigating the cause of this.
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