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Resolved Login and Call disconnection issue
You may be experiencing Login as well as call disconnection issue. We are investigating this issue and will keep you updated. We apologize for the inconvenience.
Resolved Login Issue.
You may have experiencing login issue from 5:25 (UTC) time. We are investigating this issue and will keep you updated. We apologize for the inconvenience, Our PSTN calling is not affected.
Resolved Management Console fails to load Recordings
Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.
Resolved Audio Conferencing Service Issue (US# +1 (312) 392-3152)
Thank you for your patience while we address an intermittent issue with one of our US PSTN# (+1 (312) 392-3152). Some users may experience difficulties placing audio calls at this time with our US PSTN#. We kindly request to use our alternate US PSTN Number. Please refer: https://call.lifesizecloud.com/pstn/numbers
Resolved Audio Conferencing Service Issue (Colombia)
Thank you for your patience while we address an issue with our Colombia PSTN#. Some users may experience difficulties placing audio calls at this time with our Colombia PSTN#.
Resolved Notification: Support Team Contact Number
Lifesize Support Team contact numbers of India, EMEA and APAC are currently down. You can reach out to Support Team using US number +877-543-3749 or open case through Lifesize Community Login and Chat service. We regret the inconvenience caused, we are working with carrier to fix the issue soon.
Resolved Error Message with 877-LIFESIZE
Lifesize is currently investigating an error when dialing our 1-877-LIFESIZE number, please use +1 855 645 0108 in the interim to reach us. We will be posting updates as they become available. Thank you for your patience.
Resolved Community Portal Access
Lifesize is currently investigating an intermittent issue with customers being unable to access our Community portal. We are working with our vendor to identify and correct the issue, we will be posting updates as they become available. We are still able to assist customers via chat and by phone at 1-877-LIFESIZE
Resolved Call Management Service
We are experiencing a partial outage with dialing into lifesize virtual meeting rooms. We regret the inconvenience caused, but our team is working on resolving this issue at the earliest.
Resolved Manage Console
Thank you for your patience while we addressing an issue with our Apps/Manage Console. Some users are experiencing issues to load Room Systems & Users Directory in our Dekstop/Web Apps and Manage Console.
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