Outage in LMS365
Problem with access to the new Courses
Resolved MinorIncident Report
We would like to inform you that our engineers have implemented a fix that should solve the caching issue which has arisen after the January LMS365 release.
The solution is deploying the updated SPFX package for your Tenant that would allow dealing with inconsistencies after the release. Your admins should follow the steps from this article to make those changes:
https://helpcenter.elearningforce.com/hc/en-us/articles/360001535949-How-to-manually-update-the-SPFX-package-for-your-Tenant
That change will reset the cache for all users in their organization, so they shouldn’t do it by themselves. Also, that should help in case a large organization with a lot of users is affected.
Another method to address this was previously mentioned as a workaround. Users, who experience the issue, can individually clear cache for “365.systems” and “sharepoint.com”.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 4 years ago - at 01/27/2022 02:52PM
This incident has been resolved.
MONITORING
almost 4 years ago - at 01/26/2022 01:59PM
We would like to inform you that our engineers have implemented a fix that should solve the caching issue which has arisen after the January LMS365 release.
The solution is deploying the updated SPFX package for your Tenant that would allow dealing with inconsistencies after the release. Your admins should follow the steps from this article to make those changes:
https://helpcenter.elearningforce.com/hc/en-us/articles/360001535949-How-to-manually-update-the-SPFX-package-for-your-Tenant
That change will reset the cache for all users in their organization, so they shouldn’t do it by themselves. Also, that should help in case a large organization with a lot of users is affected.
Another method to address this was previously mentioned as a workaround. Users, who experience the issue, can individually clear cache for “365.systems” and “sharepoint.com”.
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