Outage in LMS365

Problem with access to the new Courses

Resolved Minor
January 26, 2022 - Started over 3 years ago - Lasted 2 months
Official incident page

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Outage Details

We would like to inform you that our engineers have implemented a fix that should solve the caching issue which has arisen after the January LMS365 release. The solution is deploying the updated SPFX package for your Tenant that would allow dealing with inconsistencies after the release. Your admins should follow the steps from this article to make those changes: https://helpcenter.elearningforce.com/hc/en-us/articles/360001535949-How-to-manually-update-the-SPFX-package-for-your-Tenant That change will reset the cache for all users in their organization, so they shouldn’t do it by themselves. Also, that should help in case a large organization with a lot of users is affected. Another method to address this was previously mentioned as a workaround. Users, who experience the issue, can individually clear cache for “365.systems” and “sharepoint.com”.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 01/27/2022 02:52PM

This incident has been resolved.

MONITORING over 3 years ago - at 01/26/2022 01:59PM

We would like to inform you that our engineers have implemented a fix that should solve the caching issue which has arisen after the January LMS365 release.
The solution is deploying the updated SPFX package for your Tenant that would allow dealing with inconsistencies after the release. Your admins should follow the steps from this article to make those changes:
https://helpcenter.elearningforce.com/hc/en-us/articles/360001535949-How-to-manually-update-the-SPFX-package-for-your-Tenant
That change will reset the cache for all users in their organization, so they shouldn’t do it by themselves. Also, that should help in case a large organization with a lot of users is affected.
Another method to address this was previously mentioned as a workaround. Users, who experience the issue, can individually clear cache for “365.systems” and “sharepoint.com”.

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