Number of Incidents
0 outages
Since last incident
119 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Lookback.
Major · 4 months ago · lasted about 2 hours
Emails, notifications, transcriptions, and player feed not working
We've identified that our queue system has gone down, and are working on bringing it up again.
Major · 7 months ago · lasted about 4 hours
We are currently investigating this issue.
Minor · 8 months ago · lasted about 9 hours
It's currently not possible to login to the platform. We are investigating the issue.
Major · 11 months ago · lasted 15 minutes
Users cannot login to dashboard and player
We are currently investigating this issue.
Major · over 1 year ago · lasted 2 months
We have detected elevated errors in the Dashboard and are investigating this.
Minor · almost 2 years ago · lasted 3 months
Information about the Log4j issue.
Log4j is a Java-based logging utility found in a wide number of software products. The CVE-2021-44228 vulnerability (aka the “Log4Shell” vulnerability) was disclosed by the Apache Log4j project. If exploited, this vulnerability could potentially allow a remote attacker to execute code on the server. We don't use Java in our systems and as such have no dependencies on Log4j. The one exception to this is our Android app, Participate, which does not use Log4j. Our database providers are not affected. We rely on AWS as our datacenter and some of their systems may have been vulnerable in a way that affects us. We are investigating that further. We continue to monitor the situation.
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