Is Lookback Down?

Lookback Status is Operational

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Lookback Outages

0 Outages in the last 7 days
0 Outages in the last 30 days
152 Days since last incident

Resolved Major Elevated errors

We have detected elevated errors in the Dashboard and are investigating this.

5 months ago

Resolved Minor Information about the Log4j issue.

Log4j is a Java-based logging utility found in a wide number of software products. The CVE-2021-44228 vulnerability (aka the “Log4Shell” vulnerability) was disclosed by the Apache Log4j project. If exploited, this vulnerability could potentially allow a remote attacker to execute code on the server. We don't use Java in our systems and as such have no dependencies on Log4j. The one exception to this is our Android app, Participate, which does not use Log4j. Our database providers are not affected. We rely on AWS as our datacenter and some of their systems may have been vulnerable in a way that affects us. We are investigating that further. We continue to monitor the situation.

6 months ago

Resolved Minor Users cannot log in to lookback.io

Users are reporting an error "Something is wrong" when attempting to access the login page https://auth.lookback.io/login.

10 months ago

Resolved Minor Chrome 92: Participants not being able to hear Moderators in Participate for Desktop (LiveShare)

Since the release of Chrome 92, we can reproduce an issue where Participants using Participate for Desktop (our Chrome extension) cannot hear the Moderator in LiveShare sessions. We recommend using Interview mode instead until a fix has been implemented.

11 months ago

Resolved Minor Sessions not becoming watchable

After ending a session, it does not become watchable in the player or dashboard. This is for new recordings. We're investigating the issue.

about 1 year ago

Lookback Components Status

"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time

How can we help?

No more frantic searching for the source of the problem.

All of your service statuses in one place

Check the status of all your services in one place. No more going to each of the status pages and managing them individually.

Notifications of incidents in real time

We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.

Notifications in your favorite channel

Get instant notifications in your email, Slack, or Discord.

Keep track of scheduled maintenance

Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.

Set the notification level for each service

Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.

Integrate with your current workflows

Using Zapier or Webhooks, you can easily integrate notifications into your processes.

Receive a Weekly Digest

Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.

Multiple Profiles

Create one profile for each of your teams. One Dashboard and specific Notifications settings for each team.

Only receive notifications for specific components

Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.

For every team in your company

Engineering

Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.

Customer Support

Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.

Marketing

One of your competitors is down? Maybe a good time to spread the word about your service.

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  1. Step 1 Create an account

    Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.

  2. Step 2 Select your services

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  3. Step 3 Set up notifications

    You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.

Frequently Asked Questions

Is Lookback down today?
Lookback seems to be up and running. We've updated the status 5 minutes ago.
I'm having issues with Lookback, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Lookback is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Lookback has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Are we missing an integration?
Contact us, and we'll add it ASAP.

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