Is Lookback Down?

Lookback Status is Operational

Latest Lookback Outages

Check the stats and details of the latest Lookback outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
38 Days since last incident

Major Resolved · about 1 month ago · lasted 15 minutes

Users cannot login to dashboard and player

We are currently investigating this issue.

Major Resolved · 10 months ago · lasted 2 months

Elevated errors

We have detected elevated errors in the Dashboard and are investigating this.

Minor Resolved · 12 months ago · lasted 3 months

Information about the Log4j issue.

Log4j is a Java-based logging utility found in a wide number of software products. The CVE-2021-44228 vulnerability (aka the “Log4Shell” vulnerability) was disclosed by the Apache Log4j project. If exploited, this vulnerability could potentially allow a remote attacker to execute code on the server. We don't use Java in our systems and as such have no dependencies on Log4j. The one exception to this is our Android app, Participate, which does not use Log4j. Our database providers are not affected. We rely on AWS as our datacenter and some of their systems may have been vulnerable in a way that affects us. We are investigating that further. We continue to monitor the situation.

Minor Resolved · about 1 year ago · lasted 7 months

Users cannot log in to

Users are reporting an error "Something is wrong" when attempting to access the login page

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Minor Resolved · over 1 year ago · lasted 8 months

Chrome 92: Participants not being able to hear Moderators in Participate for Desktop (LiveShare)

Since the release of Chrome 92, we can reproduce an issue where Participants using Participate for Desktop (our Chrome extension) cannot hear the Moderator in LiveShare sessions. We recommend using Interview mode instead until a fix has been implemented.

Minor Resolved · over 1 year ago · lasted 9 months

Sessions not becoming watchable

After ending a session, it does not become watchable in the player or dashboard. This is for new recordings. We're investigating the issue.

Minor Resolved · over 1 year ago · lasted 9 months

Watching replay sessions doesn't work – stuck in "Loading..."

No sessions can be watched in the player. We are currently investigating.

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Frequently Asked Questions

Is Lookback down today?
Lookback seems to be up and running. We've updated the status 2 minutes ago. There have been 0 incidents in the last 24 hours.
I'm having issues with Lookback, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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