Is Lookback down?

Lookback current official status is Up and running

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Lookback Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Minor Information about the Log4j issue.

Log4j is a Java-based logging utility found in a wide number of software products. The CVE-2021-44228 vulnerability (aka the “Log4Shell” vulnerability) was disclosed by the Apache Log4j project. If exploited, this vulnerability could potentially allow a remote attacker to execute code on the server. We don't use Java in our systems and as such have no dependencies on Log4j. The one exception to this is our Android app, Participate, which does not use Log4j. Our database providers are not affected. We rely on AWS as our datacenter and some of their systems may have been vulnerable in a way that affects us. We are investigating that further. We continue to monitor the situation.

about 1 month ago Official incident report

Resolved Minor Users cannot log in to lookback.io

Users are reporting an error "Something is wrong" when attempting to access the login page https://auth.lookback.io/login.

Resolved Minor Chrome 92: Participants not being able to hear Moderators in Participate for Desktop (LiveShare)

Since the release of Chrome 92, we can reproduce an issue where Participants using Participate for Desktop (our Chrome extension) cannot hear the Moderator in LiveShare sessions. We recommend using Interview mode instead until a fix has been implemented.

Resolved Minor Sessions not becoming watchable

After ending a session, it does not become watchable in the player or dashboard. This is for new recordings. We're investigating the issue.

Resolved Minor Watching replay sessions doesn't work – stuck in "Loading..."

No sessions can be watched in the player. We are currently investigating.

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Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.

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FAQ

Is Lookback down?
Lookback seems to be up and running. We're updating the status regularly.
I'm having issues with Lookback, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Lookback is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Lookback has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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