Maxihost Status

Resolved Logged out users may not be able to log in

We have identified an incident impacting the Maxihost Dashboard due to an issue with Auth0, the authentication layer we use to provide secure logins to customers. We are following the incident with Auth0 and will update this incident with more details as they are available.

Resolved Incident with API

We've identified and are looking into issues with the system that powers the Maxihost API, affecting invoicing, the dashboard, and the API itself. The team is currently restoring the affected services. We will update this issue as we learn more.

Resolved New York - Network Instability

One of our cabinets in New York is having some instability issues related to the switches configuration. Our network engineering team is currently working on this issue to solve it promptly. Please reach out to us via [email protected] in case you need further assistance or more information.

Resolved Outage in Chile Region

Chile region is currently down or with degraded performance. Our network engineering team is currently investigating this issue, we will provide more details on this situation as soon as possible. Please reach out to us via [email protected] in case you need further assistance or more information.

Resolved Incident with dashboard authentication

We've identified and are looking into issues with customers unable to log into the portal.

Resolved Incident with Dashboard

We've identified and are looking into issues with the dashboard.

Resolved Increased dashboard and API response times

The dashboard and API are currently dealing with performance issues, resulting in increased response times. We have narrowed down the issue to one of the servers in our cluster, and we are currently working on addressing the problem as fast as we can. You might notice occasional API timeouts and dashboard pages not rendering properly. We apologize for the inconvenience and will provide updates as we continue to work on resolving the incident.

Resolved IX.br Degradation

We have identified that an issue in one of the Maxihost main traffic suppliers, the IX.br. Our network engineering team is already aware of this issue and they are promptly working on it. We appreciate your patience as we put all of our efforts into a solution to this matter. Any new updates will be immediately available here. If you might need more information, please, do reach out to us via [email protected] For a better view, visit https://ix.br/trafego/pix/sp/equinix-sp1/bps ____________________________________________________________________________________________________________ Identificamos um problema no maior ponto de troca de tráfego do país, o IX.br. Nossa equipe de engenharia de rede está ciente desse problema e já está trabalhando nisso. Agradecemos sua paciência enquanto colocamos todos os nossos esforços na resolução do ocorrido. Quaisquer novas atualizações estarão imediatamente disponíveis aqui. Se precisar de mais informações, entre em contato conosco pelo e-mail [email protected] Mais informacões visite https://ix.br/trafego/pix/sp/equinix-sp1/bps

Resolved Failing API requests

We have identified and are looking into issues with failing API requests, impacting both API responses and the customer portal. Most endpoints are still working but features like Sign up, Remote Access, and server deployments are affected by this incident. No servers or any other part of our infrastructure was affected.

Resolved Packet Loss at IX.BR

We're continuing to monitor this issue.