Outage in Mitel

Media Service Issues in AP Cloud

Resolved Major
June 21, 2023 - Started 11 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We are aware of an issue impacting Voice Assist on the AP cloud. The Voice Assist feature is not currently working and you may see a message indicating the SIP registration has failed. We are investigating and will update as soon as we have more information.
Components affected
Mitel Media
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/21/2023 11:37AM

This incident has been resolved.

MONITORING 11 months ago - at 06/21/2023 06:24AM

Service has been restored. Any sites that have not reconnected should reconnect automatically. We will continue to monitor over the next few hours.

IDENTIFIED 11 months ago - at 06/21/2023 03:04AM

We continue to work on restoring service.

IDENTIFIED 11 months ago - at 06/21/2023 01:43AM

While we continue to work on recovery we have observed that the impact is wider than initially observed affecting all applications that use Media Services in the AP cloud. This now impacts call services on Mitel One, MiTeam Meetings, and Voice Assist on the AP cloud.

IDENTIFIED 11 months ago - at 06/21/2023 01:22AM

We have identified the issue to be with the underlying caching layer in the CloudLink Media Services stack and are working to recover service as quickly as possible.

INVESTIGATING 11 months ago - at 06/21/2023 12:53AM

We are aware of an issue impacting Voice Assist on the AP cloud. The Voice Assist feature is not currently working and you may see a message indicating the SIP registration has failed. We are investigating and will update as soon as we have more information.

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