Outage in Mitel

Mitel One 'Unknown' Calls on iOS Devices

Resolved Minor
July 27, 2023 - Started almost 2 years ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating reports of users experiencing phantom 'Unknown' calls on Mitel One with iOS devices. Rebooting the device when you have an 'Unknown' call may alleviate further instances whilst we continue to work on a resolution.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 08/03/2023 02:07PM

This incident has been resolved.

The issue was caused by a defect in the pervious version of the application which is now fixed in the 6.1.5 version currently available on the Apple App Store.

MONITORING almost 2 years ago - at 08/01/2023 11:57AM

Mitel One Mobile 6.1.5 has been released for iOS devices, which contains the fix for this issue. Please update the application through the Apple App Store to apply the fix to your device.

IDENTIFIED almost 2 years ago - at 07/31/2023 01:47PM

A resolution has been developed and is currently in test.

IDENTIFIED almost 2 years ago - at 07/28/2023 02:38PM

We have identified the issue and are currently working on a fix.

INVESTIGATING almost 2 years ago - at 07/27/2023 01:29PM

We are currently investigating reports of users experiencing phantom 'Unknown' calls on Mitel One with iOS devices.

Rebooting the device when you have an 'Unknown' call may alleviate further instances whilst we continue to work on a resolution.

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