Outage in New Relic

Data and Alert Delays in the US Region

Resolved Minor
January 08, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Components affected
New Relic Event API : US New Relic Infrastructure Agent and Integrations : US New Relic Logs Alert Notifications : US New Relic NRQL Alerts : US New Relic Log API : US New Relic APM Agent : US New Relic Trace API : US New Relic Infrastructure Alert Notifications : US New Relic Mobile Agent : US New Relic Mobile Alert Notifications : US New Relic Synthetics Alert Notifications : US New Relic Metric API : US New Relic Serverless Alert Notifications : US New Relic APM Alert Notifications : US New Relic Browser Alert Notifications : US New Relic Browser Agent : US
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/08/2024 08:38PM

Between 19:17 UTC and 20:37 UTC on January 8th, some customers in the US region may have experienced delays for multiple data types in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

To prevent our customers from receiving a high volume of false positive alert notifications, notifications for affected data were temporarily suppressed during this time.

MONITORING 4 months ago - at 01/08/2024 08:32PM

Data and alert processing has largely recovered for customers in the US region. Some customers may still be experiencing delays for infrastructure metric data only at this time, as well as delayed or missing alert notifications for this data.

INVESTIGATING 4 months ago - at 01/08/2024 08:09PM

We are continuing to investigate issues contributing to data and alerts delays. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

INVESTIGATING 4 months ago - at 01/08/2024 07:38PM

Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

INVESTIGATING 4 months ago - at 01/08/2024 07:35PM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

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