Outage in Nextiva

Call Recording Portal

Resolved Minor
January 29, 2022 - Started almost 4 years ago - Lasted about 2 months
Official incident page

Incident Report

A subset of Nextiva customers are currently experiencing issues with the call recording portal. Recordings will not be lost and new calls continue to be recorded. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

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Latest Updates ( sorted recent to last )
IDENTIFIED almost 4 years ago - at 02/02/2022 03:42AM

We appreciate your patience while our engineers continue working to restore availability for customers experiencing issues accessing the call recording portal. Please note that calls are continuing to record and be stored while the portal is unavailable. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 02/01/2022 09:48PM

We appreciate your patience while our engineers continue working to restore availability for customers experiencing issues accessing the call recording portal. We will provide another update in 8 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 02/01/2022 04:38PM

We appreciate your patience while our engineers continue working to restore availability for customers experiencing issues accessing the call recording portal. Please note that calls are continuing to record and be stored while the portal is unavailable. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 02/01/2022 03:09AM

Efforts to resolve the issues users are experiencing accessing the call recording portal continue. We will provide further updates by February 1st, 9:00 am MST, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/31/2022 08:04PM

Engineers remain engaged and work to resolve the issues users are experiencing accessing the call recording portal. We will provide another update in 8 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/31/2022 04:21PM

Engineers continue working to resolve this issue. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/31/2022 05:16AM

Efforts to resolve the issues users are experiencing accessing the call recording portal continue. We will provide further updates by January 31st, 9:00 am MST, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/31/2022 12:34AM

We continue working to restore the Call Recording Portal access for our affected customers. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/30/2022 07:38PM

We continue working to restore the Call Recording Portal access for our affected customers. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/30/2022 04:25PM

Our teams continue working to resolve this issue. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/30/2022 05:55AM

Efforts to resolve the issues users are experiencing accessing the call recording portal continue. We will provide further updates by January 30th, 9:00 am MST, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/30/2022 01:49AM

Engineers continue working to resolve this issue. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/29/2022 09:22PM

Engineers continue working to resolve this issue. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED almost 4 years ago - at 01/29/2022 06:23PM

Engineers continue working to resolve the issues users are experiencing accessing the call recording portal.

IDENTIFIED almost 4 years ago - at 01/29/2022 10:41AM

A subset of Nextiva customers are currently experiencing issues with the call recording portal. Recordings will not be lost and new calls continue to be recorded. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.

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