Outage in Nextiva
Nextiva Contact Center Client Issues
Resolved MinorIncident Report
Summary AI Generated
A subset of European Nextiva Contact Center users experienced disruptions over approximately 2.4 hours, including inability to navigate the application, make or receive calls, and handle work items. Engineers identified the issue and progressively restored services, with general app navigation recovering before inbound and outbound calling were fully resolved. The incident was fully resolved once calling functionality was confirmed working as intended for all affected users.
A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 10/20/2026 09:40AM
Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.
IDENTIFIED
16 days ago - at 10/20/2026 08:15AM
We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.
IDENTIFIED
16 days ago - at 10/20/2026 07:22AM
A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution
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