Outage in Nextiva
Intermittent Audio Quality and Calling Issues.
Resolved MinorIncident Report
Summary AI Generated
Nextiva's Call Center experienced intermittent audio quality degradation and call connectivity issues affecting a subset of customers for approximately 49 minutes. Both inbound and outbound calling capabilities were impacted during this period. The incident was resolved after engineering investigation, with normal service confirmed restored at 11:44 AM PT on October 27, 2026.
A subset of customers are experience intermittent issues with audio quality and their ability to place and receive calls. Our engineering team is actively investigating the issue.
Components affected
Nextiva Call CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/27/2026 06:44PM
We are no longer observing intermittent issues with audio quality or the ability to place and receive calls for the impacted subset of customers. The incident has been resolved
INVESTIGATING
9 days ago - at 10/27/2026 05:59PM
A subset of customers are experience intermittent issues with audio quality and their ability to place and receive calls. Our engineering team is actively investigating the issue.
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