Outage in Nextiva
Sales Chat Errors
Resolved MajorIncident Report
Summary AI Generated
Nextiva's sales chat experienced an 8.8-hour outage where users encountered spinning circles, errors, and blank screens when attempting to initiate chat sessions, with both sales and support chat affected. Support chat intermittent errors were mitigated earlier in the incident, while sales chat remained fully unavailable, with phone support offered as an alternative. A fix was applied and sales chat was fully restored after re-enablement.
We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat.
For sales assistance please reach out to 800-799-0600
For support assistance, please access help.nextiva.com for support chat.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/02/2026 06:15AM
Sales chats can be initiated as intended. Issue has been resolved.
IDENTIFIED
1 day ago - at 10/02/2026 02:44AM
A fix has been applied and we are in the process of re-enabling our Sales chat.
For sales assistance please continue to reach out to 800-799-0600
IDENTIFIED
2 days ago - at 10/01/2026 11:55PM
We are continuing to work on the fix for initiating a chat with Sales.
For sales assistance please continue to reach out to 800-799-0600
IDENTIFIED
2 days ago - at 10/01/2026 10:19PM
We continue working to resolve the errors experienced when attempting to initiate a sales chat. We have taken actions to mitigate the intermittent errors experienced when initiating support chats and are working as intended.
For sales assistance please continue to reach out to 800-799-0600
IDENTIFIED
2 days ago - at 10/01/2026 09:30PM
We are working to resolve an issue where users are encountering a spinning circle or errors while attempting to start a sales chat. In some cases users are also experiencing blank screens accessing support chat.
For sales assistance please reach out to 800-799-0600
For support assistance, please access help.nextiva.com for support chat.
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