Outage in Nextiva
Nextiva Contact Center Inbound Calling Issues
Resolved MajorIncident Report
Summary AI Generated
Nextiva Contact Center experienced a 28-minute outage on September 11, 2026, during which a subset of customers were unable to receive inbound calls. Engineers identified the root cause and implemented a fix, with service restoring progressively across affected users. Full resolution was confirmed at 7:05 AM PT.
A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/11/2026 02:05PM
This incident has been resolved and inbound calls are working as intended for all customers.
IDENTIFIED
5 days ago - at 09/11/2026 01:55PM
The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.
INVESTIGATING
5 days ago - at 09/11/2026 01:38PM
A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.
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