Resolved Application dashboard seeing an unusual amount of errors
We're currently investigating a large number of errors coming from our application dashboard. Logging into app.pactsafe.com is currently affected.
Resolved Links to sign contracts resulting in security error
We are currently investigating an issue that's caused link redirects to interrupt the user signing with a security error. This is due to a configuration issue that was recently introduced with our email provider that we did not anticipate. We have resolved the issue for emails going forward, but we're now working to introduce a new function to retroactively redirect links that are currently failing. There is a workaround: To "Proceed" through the signing process, users will successfully be redirected to sign.
Resolved Email sending delay (SendGrid)
The third party service used to deliver emails on behalf of PactSafe is currently experiencing an outage.
Resolved Salesforce integration is experiencing a partial outage
We are investigating an issue with our integration partner that powers the delivery of contracts from Salesforce.
Resolved Issue publishing new versions of contracts
We are currently seeing an issue with our REST API that's causing problems when new versions of contracts are being published. No clickwrap acceptance events or Legal Center interactions are being affected.
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