Resolved Minor Increased response times on the Activity API
We are currently seeing increased response times on some requests to the Activity API and are actively investigating to identify a root cause.
Resolved Minor Experiencing an intermittent issue on core PactSafe services
We are currently investigating an issue that seems to be isolated on specific Internet Service Providers on the following domains: - pactsafe.io - app.pactsafe.com - api.pactsafe.com
Resolved Minor Application dashboard seeing an unusual amount of errors
We're currently investigating a large number of errors coming from our application dashboard. Logging into app.pactsafe.com is currently affected.
Resolved Minor Links to sign contracts resulting in security error
We are currently investigating an issue that's caused link redirects to interrupt the user signing with a security error. This is due to a configuration issue that was recently introduced with our email provider that we did not anticipate. We have resolved the issue for emails going forward, but we're now working to introduce a new function to retroactively redirect links that are currently failing. There is a workaround: To "Proceed" through the signing process, users will successfully be redirected to sign.
Resolved Minor Email sending delay (SendGrid)
The third party service used to deliver emails on behalf of PactSafe is currently experiencing an outage.
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