Outage in Pantheon

Degraded Dashboard Performance

Resolved Minor
April 18, 2024 - Started 14 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We have detected elevated error rates on the Dashboard, leading to slowness or unavailability of dashboard pages. We are actively investigating this at the highest priority and will update you as soon as we have more information. For urgent issues please open a ticket or chat, or if you are unable to access the dashboard you may email helpdesk@pantheon.io
Components affected
Pantheon Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/18/2024 05:29PM

This incident has been resolved.

MONITORING 13 days ago - at 04/18/2024 04:53PM

We’re still closely monitoring the implemented fix and the platform remains stable now. We’ll update around 30 minutes to an hour or as soon as more information becomes available.

IDENTIFIED 13 days ago - at 04/18/2024 03:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 14 days ago - at 04/18/2024 02:41PM

Our Engineering team is actively investigating the issue by thoroughly checking every aspect of the Dashboard.

INVESTIGATING 14 days ago - at 04/18/2024 02:05PM

Our Engineering team is still actively investigating the issue with the Dashboard.

INVESTIGATING 14 days ago - at 04/18/2024 01:33PM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 04/18/2024 12:55PM

We have detected elevated error rates on the Dashboard, leading to slowness or unavailability of dashboard pages. We are actively investigating this at the highest priority and will update you as soon as we have more information.

For urgent issues please open a ticket or chat, or if you are unable to access the dashboard you may email helpdesk@pantheon.io

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