Number of Incidents
0 outages
Since last incident
313 days
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Minor · 10 months ago · lasted 1 day
Connectivity Outage (non-EtherSIM)
Non-EtherSIM devices are experiencing intermittent connectivity issues. The Particle team is investigating. SKUs affected: B523 SoM and Tracker T523 SoM
Minor · 11 months ago · lasted 17 days
Particle has observed a sporadic increase in connection times for SKUs: B402, B523, BRN402, T402, T523, B310, and E313. EtherSIM devices are not impacted. Use-cases that drop a network connection attempt after brief periods of time (via firmware) may experience connectivity challenges. Impact is intermittent and disproportionately distributed by use-case. The issue has been determined to be a cellular network issue and we have escalated to our network partners.
Minor · about 1 year ago · lasted 9 minutes
We have identified an outage regarding SIM provisioning on behalf of one of our cellular partners, impacting SIM activation or deactivation requests for E310, BRN 310, BRN402, B523, E402, T523, and T402/ONE402. EtherSIM devices are not impacted. We will provide an update as we monitor the efforts of our downstream partner.
Minor · over 1 year ago · lasted 2 days
Continued SIM State Management Delays (BRN310, B523, T523 Only)
SIM State Management for the BRN310, B523 and T523 have been experiencing delays for the past week, coming to a head this morning. SIM activations and deactivations for the SKUs in question may result in long periods stuck in the "updating" state. Should this state persist, or if you are performing mission critical operations with these SKUs, please open a ticket at support.particle.io. We are working with our downstream partner to resolve the issue.
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